Coastline is currently accepting resumes for a Part-time, up to 25 hours/week Benefits Support Specialist. The successful candidate will report to the Home Care Manager. The qualified candidate must have great initiative, organization and excellent working relations with the public and associates. The temporary Benefits Support Specialist (funded by the American Rescue Plan Act to support the MassHealth redetermination project and end COVID-19 related programs or services) will provide assistance and information to consumers about the requirements and availability of community resources and various public health benefit programs; MassHealth, Medicare Savings Program and/or Supplemental Nutrition Assistance Program (SNAP).

The ideal qualified candidate must be dependable and dedicated in developing strong collaborative relationships.


  • Provide consumers with information about the full range of public health benefit programs, insurance products available through the Massachusetts Health Connector and insurance options available to Medicare beneficiaries. 
  • Screen consumers for public benefits including SNAP, Low Income Subsidy, Medicare Savings Program and Health Safety Net. 
  • Offer both virtual and in-person support, as requested by the Consumer.   
  • Assists and facilitate individuals with completion of Medicaid applications or renewals during MassHealth redetermination period.  May require in-home visits to disabled/homebound consumers. 
  • Participate with the MA Health Care Training Forum (MTF) listserv to stay up to date on public health insurance information from MassHealth, The Health Connector and Health Safety Net (HSN) programs. 
  • Participate in quarterly MassHealth Lead Certification Application Counselors Technical Assistance Meeting. 
  • Attend and complete any supplemental training offered by MassHealth on application assistance and the redetermination process, including the training on the Application for Health Coverage for Senior and People Needing Long-Term-Care Services (SACA) through the MassHealth Learning Management System.  
  • Be knowledgeable about the Department of Transition Assistance (DTA) programs and services, including the Supplemental Nutritional Assistance Program (SNAP) and the Out-of-Pocket Medical Expenses Form.  
  • Attend webinars hosted by Department of Transitional Assistance specific to SNAP. 
  • Participate in a monthly one-hour Benefit Support Specialist Learning Collaborative hosted by EOEA. 
  • Prepare activity reports as requested. 
  • Perform other duties as required. 
  • Bachelor’s degree preferred in related field or commensurate work experience in human services, or training in the field of gerontology. 
  • Current Certified Application Counselor (CAC) preferred or ability to obtain within four weeks of hire through a self-paced, virtual training and pass the CAC exam. 
  • Current SHINE certification or ability to obtain within four weeks of hire. 
  • Working knowledge of procedures and practices related to various MassHealth & Supplemental Nutritional Assistance Program (SNAP) benefits required. 
  • Proficient with Microsoft Office and experience utilizing databases, online portals.  

You may also apply online by following the link below or please stop by Coastline for an application.