Updated 5/27/2020 at 3:34 p.m.

Coastline has been following the latest developments regarding COVID-19, the new coronavirus that has been spreading worldwide since December, and we have important updates to share with you as this situation develops.

Below are some important updates from Coastline. Be sure to read our post about how to prevent the spread of COVID-19 by clicking here. Read our post about COVID-19-related scams by clicking here.


In the news
Learn more about Coastline’s ongoing response to COVID-19 by viewing the media coverage below.


Daily operations
Coastline will continue daily operations, and we will take necessary precautions to maintain the well-being of our community. The situation is developing rapidly, and as we monitor the situation, Coastline has been in regular contact with state officials, including the Massachusetts Executive Office of Elder Affairs and the Department of Public Health, to ensure that we follow recommended best practices. The safety of our community, which includes our staff, our volunteers, and our neighbors, remains our top priority.

In most instances, our staff will be communicating with your over the phone. Please call Coastline at 508-999-6400 for assistance.


Visitation policy
Coastline’s two office locations will be closed effective Friday, March 27th. Our offices are located at 1646 Purchase Street and at Howland Place. Please call Coastline at 508-999-6400.


Events and workshops are canceled
On March 23, Governor Baker ordered all non-essential businesses to close and issued a stay-at-home advisory for Massachusetts residents. Groups of 10 or more are prohibited in the state. The policy started March 24 at noon and will extend until May 18. Many events throughout the state were canceled prior to this order. Below are some of the cancellations at Coastline.

  • Coastline is canceling the Matter of Balance workshop, originally scheduled to begin on April 6.
  • The Powerful Tools for Caregivers program, which ran through March, has been suspended.
  • The Healthy Aging Fair, originally scheduled for May 8 at the Fairhaven Recreation Center, has been canceled. The event will not be rescheduled.
  • The Bristol County Celebration of Seniors, originally scheduled for June 12 at White’s of Westport, has been postponed. Coastline will release more details about this event once it becomes available.
  • Senior Scope will not be publishing an April or May edition. Many of the locations where the paper is delivered are currently closed or limiting visitors on account of the COVID-19 outbreak.
  • The MassDOT Transit Division has announced that it will be holding remote trainings for its upcoming Community Transit Grant Program. Click here for more details.

More cancellations of future events are possible, so stay tuned for updates as we assess the situation.


Mass 211 is available for questions.
The state’s 24/7 helpline, Mass 211, is taking inquiries about COVID-19. The helpline can provide guidance for callers who suspect they have contracted or come in contact with the virus. Dial 2-1-1 to reach the helpline.


Contract Tracing.
From the The Executive Office of Elder Affairs (EOEA): The MA COVID Team and local boards of health are working together on a contact tracing program to help reduce the spread of COVID-19 in Massachusetts. Everyone who has tested positive will get a call from their local board of health or the MA COVID Team, making sure they have the support they need, and to find out who they have recently been in contact with. The MA COVID Team or the local board of health will then talk to those contacts, encouraging them to get tested and to stay at home to avoid spreading the virus further.

You will receive a phone call from the MA COVID TEAM. The area codes will either be: 833 or 857. It is important to ANSWER THE CALL. Answering the call helps everyone in our communities – someone else may be depending on your important input.

During the phone call a Case Investigator will ask you for a list of all the people and places you were within 6 feet of during the 48 hours prior to your symptoms. For those who do not have symptoms, include all contacts 48 hours prior to your diagnosis. The Case Investigator will also ask for the phone numbers of any people you identify so that they can be reached and notified about their exposure.

While we encourage you to inform your contacts about your illness, the state will not share your information. The MA COVID Team will call your contacts and tell them they have been exposed to COVID-19 so they can get tested but will not release your name. This process is called contact tracing, and it is a very important part of fighting this pandemic and stopping transmission.


Visit these websites for updates.
To stay up-to-date on developments from the state, visit the Massachusetts Department of Public Health’s website here: https://www.mass.gov/resource/information-on-the-outbreak-of-coronavirus-disease-2019-covid-19

To learn more about COVID-19, including more advice on how to protect yourself from infection, visit the Center for Disease Control and Prevention’s website here: https://www.cdc.gov/coronavirus/2019-ncov/index.html

The World Health Organization also maintains a COVID-19 website at: https://www.who.int/emergencies/diseases/novel-coronavirus-2019


Other Resources
The Massachusetts Commission for the Deaf and Hard of Hearing have released a tool for communicating about COVID-19. The tool can help health care professionals and deaf and hard of hearing individuals communicate better during medical appointments. You can view the communication tool by clicking here.


Stay tuned for updates
The situation is developing rapidly. Visit this post for updates, visit Coastline’s home page at https://coastlinenb.org.

Follow Coastline on Facebook at https://www.facebook.com/CoastlineNB/ for the latest news.


Coastline does not deny delivery of service
to any person on the basis of age, color, religion, gender,
national origin, ancestry, physical/mental handicaps,
and sexual preference, who otherwise meets the eligibility criteria
for the respective programs.