IT Systems Manager

Coastline is currently accepting resumes for a full-time IT Systems Manager position with a 35-hour workweek and an hourly pay range of $41.21–$52.48.

Reporting to the Chief Executive Officer, the IT Systems Manager will demonstrate exceptional knowledge, skill and application of contemporary computer systems towards effective business operations. The Systems Manager oversees systems hardware, software, and infrastructure, and will be supported by the Systems Administrator and will work with a third-party IT support vendor, and Data Quality Analyst to develop reports and data workflows. The goal of the Systems Manager is incremental improvement of operations through technology optimization, workflow efficiencies, staff development, and data security and integrity.  Strong organizational skills, analytical abilities and time management will be required, along with exceptional interpersonal skills.           

Essential Functions & Qualifications

• Perform ongoing assessments of Coastline’s technology systems, including computers, printers, communications equipment, and software, identifying areas for improvement.
• Ensure the security and integrity of data across all applications; manage user access privileges for workstations, security systems, SharePoint, and other software.
• Serve as HIPAA Security Officer and support HIPAA compliance through annual assessments and ongoing staff training.
• Supervise the Systems Administrator, provide technical support and coverage, and oversee the troubleshooting and resolution of hardware and software issues.
• Ensure the timely deployment, monitoring, maintenance, and support of IT systems, equipment, software, and communication devices in collaboration with the Systems Administrator and third-party IT support vendor.
• Manage the relationship with the third-party IT support vendor to ensure effective service delivery and system functionality.
• Collaborate with the Data Quality Analyst to develop meaningful, decision-supporting reports for management.
• Develop, document, and maintain internal IT procedures and guidelines for the appropriate use of technology systems.
• May be required to perform other duties as assigned.
• Associates Degree in Information Technology, Computer Science, or relevant field with at least 4 years of experience preferred OR Bachelor’s Degree in Computer Science with at least 2 years of experience preferred.
• Experience administering Microsoft Office 365, SharePoint, Active Directory, Group Policy, and network security required.
• Training/experience with HIPAA compliance including SPAM and Phishing email deterrence required.
• Experience with Microsoft Co-Pilot, Task Automation, Flows preferred.
• Experience with Mobile Device Management tools preferred.

Please send your cover letter and resume to: Susan Garriga, Employment Manager @ sgarriga@coastlinenb.org