The Massachusetts Registry of Motor Vehicles (RMV) is offering dedicated service hours for customers who are 75 years of age or older and are required to renew their Massachusetts driver’s license in person. The new designated service hours will be by appointment only and will be offered on Wednesdays through the month of September at select service center locations.

The services will begin on Wednesday, September 9th at the New Bedford RMV, which is located at 212 Theodore H Rice Blvd, New Bedford, MA 02740. Coastline will be stationed in front of the building offering information about our services, so be sure to drop by while you’re waiting in line!

The RMV is offering this new customer service option to facilitate proper “social-distancing” protocols to keep customers and staff safe and healthy. Throughout September, certain service centers will dedicate Wednesdays (hours vary by location) to customers 75 years of age or older whose driver’s license or ID card expires in September, including customers whose licenses/IDs were extended until September (March, April, and May expirations).

Below are the options for seniors to renew by appointment:

  • If you are a AAA member, you may make a reservation now to renew your driver’s license/ID at a AAA location. Visit aaa.com/appointments to schedule your visit.
  • If you are not a AAA member, visit Mass.Gov/RMV to make a reservation to renew at an RMV Service Center. Select the Seniors License Renewal option on the Make/Cancel a Reservation transaction.
  • Email the RMV for assistance to renew at MassDOTRMVSeniors@dot.state.ma.us email address.
  • Call the RMV at 857-368-8005.

License and ID renewal appointments are also available at our other open RMV Service Centers that offer general appointments to the public. Select Renew My Driver’s License or Mass ID option on the Make/Cancel a Reservation at Mass.Gov/RMV to view availability and make a reservation at one of these locations.

The RMV is introducing this service channel alternative in light of the COVID-19 public health emergency to encourage social-distancing in its Service Centers and prioritize other essential in-person needs by appointment-only. All RMV customers are encouraged to visit www.Mass.Gov/RMV to complete one of over 40 other transactions available online, by mail, or by phone.

For additional information on RMV service offerings during the COVID-19 pandemic, please visit www.mass.gov/rmv or https://www.mass.gov/info-details/rmv-covid-19-information.

 

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Coastline does not deny delivery of service
to any person on the basis of age, color, religion, gender,
national origin, ancestry, physical/mental handicaps,
and sexual preference, who otherwise meets the eligibility criteria
for the respective programs.